Open to senior roles in Delivery, Technical Account Management, Global Support
Most programs are judged at go-live. I also own what comes after. Eight-plus years in enterprise commerce, seven-plus in program delivery, most recently across commerce, order management, and AI.
Where most programs hand over, I stay.
Go-live is where risk peaks, not where it ends. I stay accountable through hypercare until the platform is stable, monitored, and meeting its SLAs.
Results, in numbers
ARR contributed, of $23M+ across the client base
Orders processed by the OMS platform scaled
Enterprise accounts with delivery owned, and production support owner for 35+ enterprise clients
YoY efficiency gain from AI workflow automation
Reduction in repeat severity incidents
API integrations governed and supported across fabric
Selected work
All five case studies- Release managementOwning production releases across distributed teamsRan monthly production releases for four distributed engineering teams at a 99% on-time rate, with hotfixes handled inside the same governance.99%on-time release rate
- Migration & observabilityZero-downtime migration & observability rebuildMoved five core services onto a new platform with no downtime, then cut alert noise by 98%.98%ticket noise reduction
- Global support & SLAsProduction support & SLA governanceBuilt the incident, escalation, and RCA discipline that cut MTTR 70% and took SLA compliance from 75% to 100%.70%MTTR reduction
Client programs at fabric
Enterprise commerce brands I supported as part of fabric’s customer delivery team, across retail, wholesale, and DTC.
- Knitwell Group
- abc carpet & home
- NBF Furniture
- BuildDirect
- BBQ Guys
- GNC
- Bodybuilding.com
- PNI Media
- EnableAll
- and more
Need someone to own your enterprise customers after go-live?
Based in Pune, open to hybrid or remote roles across India.