AI automation

AI-driven operational automation

fabric — Customer Delivery

50%

queries auto-resolved

57%

YoY efficiency gain

$150K+

saved annually

The problem

Engineering and support teams were losing hours every week to repetitive operational queries flowing through Jira, Slack, PagerDuty, and Zendesk — the kind of ticket triage that scales linearly with headcount if nothing changes.

The approach

Designed and shipped AI-driven workflows connecting the OpenAI API to Zendesk webhooks and Zapier automations, routing and resolving common queries before they ever reached an engineer.

The impact

Half of all operational queries now resolve without human intervention, contributing to a 57% year-over-year efficiency gain and saving the organization more than $150,000 annually.

Next case studyZero-downtime migration & observability rebuild →