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Enough technical depth to hold my own with engineering, and enough governance discipline to keep executives out of the war room.

Technical delivery leadership

  • Release management
  • Incident & SLA management
  • RCA / Correction of Error
  • API integrations
  • Production readiness
  • Go-live & hypercare support
  • Risk management & RAID logs
  • Change management
  • Resource & vendor management
  • Roadmap management
  • REST APIs
  • SQL

AI automation

  • OpenAI API
  • Claude
  • Prompt engineering
  • Bits AI (Datadog)
  • Zapier

Observability & cloud

  • AWS — EKS / SQS / CloudWatch / Athena
  • Datadog
  • MongoDB

Commerce platforms

  • Manhattan DOM
  • SAP
  • Salesforce Commerce Cloud
  • Oracle ATG
  • Walmart SDD

Delivery & ops tools

  • Jira
  • Jira automation
  • Confluence
  • ServiceNow
  • PagerDuty
  • xMatters
  • Zendesk
  • Microsoft Project

Methodologies

  • Agile
  • Scrum
  • Kanban
  • ITIL

Certifications

  • GoogleGoogle AI Professional Certificate
  • AWSAWS Cloud Solutions Architect Professional Certificate
  • IBMIBM AI Foundations for Business Specialization
  • MicrosoftMicrosoft Azure AI Professional Certificate
  • PMIGenAI for Project Managers
  • PMIAI in Agile Delivery
  • PMIPrompt Engineering for Project Managers
  • AtlassianAgile Project Management Professional Certificate
  • CourseraLean Six Sigma Green Belt