I started in marketplace operations resolving seller escalations, and worked my way into owning enterprise technical delivery for platforms processing billions in GMV. The through-line is the same: find where the process is leaking, and close it.
Experience
- 06/2026 — Present
Bounteous IndiaPune (Remote)Program Management Consultant
Transitioned with the Knitwell Group commerce platform from fabric to Bounteous to lead post-migration delivery and stabilization.
- 12/2020 — 06/2026
fabric IndiaPune (Remote)Technical Program Manager II — Customer Delivery
US-based SaaS company building commerce, OMS, and AI solutions for enterprise clients. Promoted from a production-focused delivery role to TPM II.
- 11/2018 — 05/2020
FlipkartBengaluru (On-site)Project Specialist
One of India’s largest e-commerce marketplaces.
- 10/2017 — 11/2018Aegis IndiaBengaluru (On-site)
Operations Executive
Staffing partner, deployed to Flipkart marketplace operations.
Client programs at fabric
Enterprise commerce brands I supported as part of fabric’s customer delivery team, across retail, wholesale, and DTC.
Apparel & fashion
- Knitwell GroupChico’s · Soma · White House Black Market
Home, furniture & building
- abc carpet & home
- NBF Furniture
- BuildDirect
- BBQ Guys
Health & wellness
- GNC
- Bodybuilding.com
Specialty & digital commerce
- PNI Media
- EnableAll
and more
Track record
The programs that didn't get their own case study, and what came out of them.
Built a 5-tier incident escalation framework in xMatters, defining on-call coverage and escalation paths with engineering and operations.
SLA compliance moved from 75% to 100%, zero breaches
Established release process and accountability governance across 40+ production and sandbox environments processing 1B+ API transactions.
MTTR cut 70%, enterprise SLAs protected
Ran a Root Cause Analysis and Correction-of-Error program with engineering teams.
90% cut in repeat severity incidents
Automated 7+ operational workflows across engineering teams.
~110 hours saved per week in manual ticket handling
Managed an 11-person technical operations team, including hiring interviews and onboarding.
93%+ sustained CSAT score
Spearheaded vertical and category mapping across 500+ domains for an early-access AI product, building the taxonomy it needed to surface client catalogs in AI answer engines.
Taxonomy foundation for 500+ domains
Tuned catalog structure and search relevance for Flipkart Supermart.
20% better autosuggestion click-through accuracy, 50% lift in search engagement
Managed data taxonomy and catalog governance for 300+ daily SKUs.
15% reduction in seller defect and complaint rate
Rebuilt merchant onboarding documentation and CRM workflows, and built Excel-based KPI dashboards.
45% faster onboarding, 30% efficiency gain
Want the full detail?
Pune, Maharashtra, India. Open to hybrid (Pune) & remote (India).