About
Eight years between the engineers and the executives.
I started in marketplace operations resolving seller escalations, and worked my way into owning enterprise technical delivery for platforms processing billions in GMV. The through-line is the same: find where the process is leaking, and close it.
06/2026 — Present
Program Management Consultant
Bounteous India, Pune (Remote)
AI services firm and end-to-end digital transformation company.
12/2020 — 06/2026
Technical Program Manager II — Customer Delivery
fabric India, Pune (Remote)
US-based SaaS company building commerce, OMS, and AI solutions for enterprise clients.
11/2018 — 05/2020
Project Specialist
Flipkart, Bengaluru (On-site)
One of India’s largest e-commerce marketplaces.
10/2017 — 11/2018
Operations Executive
Aegis India, Bengaluru (On-site)
Staffing partner, deployed to Flipkart marketplace operations.
Track record
The programs that didn't get their own case study, and what came out of them.
fabric2020–2026
Owned the delivery roadmap across OMS, PIM, Offers, and Payments release trains, synchronizing simultaneous monthly rollouts and hotfix escalations.
99% on-time release rate, 87%+ on-time feature delivery
fabric2020–2026
Drove the technical scaling of the flagship Order Management System through PRD-to-execution program leadership, for the platform’s largest client.
1.25M orders, $157M GMV, 124% YoY growth toward a ~$2.5B run rate
Bounteous2026
Built a 5-tier incident escalation framework in xMatters, defining on-call coverage and escalation paths with engineering and operations.
SLA compliance moved from 75% to 100%, zero breaches
fabric2020–2026
Established release process and accountability governance across 40+ production and sandbox environments processing 1B+ API transactions.
MTTR cut 70%, enterprise SLAs protected
fabric2020–2026
Ran a Root Cause Analysis and Correction-of-Error program with engineering teams.
90% cut in repeat severity incidents
fabric2020–2026
Automated 7+ operational workflows across engineering teams.
~110 hours saved per week in manual ticket handling
fabric2020–2026
Managed an 11-person technical operations team, including hiring interviews and onboarding.
93%+ sustained CSAT score
Flipkart2018–2020
Tuned catalog structure and search relevance for Flipkart Supermart.
20% better autosuggestions, 50% increase in user engagement
Flipkart2018–2020
Owned data taxonomy and catalog governance for 300+ daily SKUs.
15% reduction in seller defect and complaint rate
Aegis / Flipkart ops2017–2018
Rebuilt merchant onboarding documentation and CRM workflows, and built Excel-based KPI dashboards.
45% faster onboarding, 30% efficiency gain
Want the full detail?
Pune, Maharashtra, India — open to hybrid (pune) & remote (india).