Each of these is a problem someone was living with, what I changed, and the number that moved as a result, across release management, platform delivery, observability, AI automation, and search.
- Release managementOwning production releases across distributed teamsfabric — OMS, PIM, Offers & Integrations release trainsRan monthly production releases for four distributed engineering teams at a 99% on-time rate, with hotfixes handled inside the same governance.99%on-time release rate
- Migration & observabilityZero-downtime migration & observability rebuildBounteous — Knitwell Group commerce platformMoved five core services onto a new platform with no downtime, then cut alert noise by 98%.98%ticket noise reduction
- Global support & SLAsProduction support & SLA governancefabric & Bounteous — enterprise production operationsBuilt the incident, escalation, and RCA discipline that cut MTTR 70% and took SLA compliance from 75% to 100%.70%MTTR reduction
- AI automationAI-driven operational automationfabric — Customer DeliveryConnected the OpenAI API to Zendesk and Zapier to resolve half of all operational queries without human touch.50%queries auto-resolved
- Search & catalog qualitySearch relevance and catalog quality at Flipkart SupermartFlipkart — Supermart grocery marketplaceLifted search engagement 50% on Flipkart’s grocery marketplace through catalog optimization, relevance tuning, and taxonomy governance.50%lift in search engagement