Case studies
Five programs, and what actually moved after they shipped.
Each of these is a problem someone was living with, what I changed, and the number that moved as a result — across platform delivery, observability, AI automation, and program governance.
AI automation
AI-driven operational automation
fabric — Customer Delivery
Connected the OpenAI API to Zendesk and Zapier to resolve half of all operational queries without human touch.
50% queries auto-resolved57% YoY efficiency gain$150K+ saved annually
Read case study →Migration & observability
Zero-downtime migration & observability rebuild
Bounteous — Knitwell Group commerce platform
Moved five core services onto a new platform with no downtime, then cut alert noise by 98%.
98% ticket noise reduction161→2 tickets in 3 weeks$2.5B GMV platform migrated
Read case study →AI data strategy
Data taxonomy for AI discoverability
fabric — early-access AI product launch
Built the taxonomy foundation that let an AI product surface client catalogs inside answer engines.
500+ domains mapped200% AEO visibility increase
Read case study →Integration governance
RAG-based integration governance
fabric — cross-system integration program
Standardized 300+ enterprise API integrations behind a retrieval-based documentation model.
300+ integrations governed20% fewer integration issues35% faster time-to-integrate
Read case study →Program governance
Program governance at enterprise scale
fabric — enterprise delivery portfolio
Scoped and governed $500K–$1.5M+ delivery programs, from vendor selection through executive reporting.
$500K–$1.5M+ project scope governed50+ stakeholders across departments9–24mo delivery cycles owned
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