Integration governance

RAG-based integration governance

fabric — cross-system integration program

300+

integrations governed

20%

fewer integration issues

35%

faster time-to-integrate

The problem

More than 300 API integrations spanned Manhattan DOM, Oracle ATG, SAP, Salesforce Commerce Cloud, and Walmart SDD. Without a shared playbook, every integration reinvented its own documentation and troubleshooting approach.

The approach

Implemented a RAG-based governance model — reusable documentation retrieved and applied consistently across integration teams — standardizing how integrations were built, tested, and supported.

The impact

Integration issues dropped 20% and time-to-integrate accelerated 35% across the program.

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